Last updated on 2025/10/30
Company Name: Yunxi Minluxin Trading Co., Ltd.
Legal Representative: Lü Xinming
Company Address: Room 1701-10763, 17th Floor, East Building, Twin Towers (Science and Technology Innovation Building), No. 1 Hehe Road, Chengguan Town, Yunxi County, Shiyan City, Hubei Province
Unified Social Credit Code: 91420322MAEPEQGM4X
Contact Us (Working Hours: Monday to Friday, 9:00-18:00 UTC+8)
Tel: 19226830248
Email: service@mail.xorinexa.com
We hope that you will be satisfied with the goods you have purchased. If you have any dissatisfaction or need to return or exchange the goods, please refer to the following policy guide of ours:
- Return and Exchange Period
You can apply for a return or exchange within 14 days after receiving the goods.
- Return and Exchange Conditions
The goods must be in their original condition, unused and in good packaging.
A purchase receipt (such as an order number or invoice) is required.
Some products may not be eligible for return or exchange policies (such as custom-made items, promotional items, etc.). Please refer to the detailed product information for confirmation.
- Application process
Please contact us via email: service@mail.xorinexa.com or by phone: 19226830248, and provide us with your order details as well as the reasons for the return or exchange.
We will provide the authorization number for return and exchange and further instructions.
Once the refund is received and the returned items are inspected, we will handle the refund procedure. The refund will be made using the original payment method.
Please note that shipping fees are usually non-refundable, except in cases where a return is necessary due to errors or defects.
- Exchange
Unless the return or exchange is due to our error or the product has a defect, the customer is responsible for the shipping cost of the returned goods.
- Updates and Changes
We reserve the right to update or modify this return and exchange policy at any time. The updated policy will come into effect immediately upon its release.
